Definitions:

Gurukulastic Private Limited (hereinafter referred to as "Company", "We", "Us" and "Our").

Merchants engaging with the Company will be referred to as Parties, which also encompasses customers."

Refunds / chargebacks:

A chargeback shall mean a transaction that is uncollectible and returned to the company for a refund to the concerned payer due to any of the following reasons:

1. Any payment which the merchant/payer refuses to honor or demands a refund of because the products purchased or the delivery thereof, was not as promised or was defective, deficient, incomplete, and /or unsatisfactory for any reason whatsoever, or that payment for the same has already been made
2. Any payment that was returned by the acquiring bank
3. Any transaction that is unsuccessful
4. Any debit arising out of any alleged hacking breach of security or encryption that may be utilized by the service provider/ payee from time to time

The Company, once it receives a chargeback request from its banking partner blocks the concerned amount in the merchant’s master virtual account. The Company informs the merchant to either approve or reject the chargeback with valid proof of delivery of service. The Company either accepts the counter or rejects and asks the merchant to initiate a refund to the consumer. The Company, post this, informs the banking partner of the same. The Company doesn’t cater to the refund scenarios as the same is handled by its merchants.

Merchants and consumers can write a mail to the Company at finance@gogrt.com for any support

The Company shall not be responsible to make payments in respect of any chargeback unless it has received the requisite amounts from the concerned acquiring bank/ service provider/ payee/ merchant/marketplace. The Company shall not be responsible for any claims, disputes, or penalties arising in connection with such chargeback, Company shall be indemnified against the same. In the event of the receipt by the Company of an amount of a chargeback from the acquiring bank/service provider, the Company shall pass on to merchant/marketplace/ payer such amount received by them within 7 days

In the event that the parties have agreed that merchant/marketplace/ payer is entitled to chargeback any transaction, the Company may at its discretion, give effect to such chargeback entitlement in any one or more of the following methods:

1. Deduction of the relevant amount or any part thereof from any amounts to the payee
2. Billing the concerned party for the relevant amount or any part thereof

Customer Grievance Redressal Contact

For any queries, questions or grievances about this Policy, please contact us using the contact information provided on this website